Practical claim support when it matters.
Wealthura helps customers understand claim steps, documentation needs and insurer follow-up.
From intimation to follow-up
Claim Intimation
Notify the insurer within required timelines with the right policy details.
Documentation
Review claim forms, bills, reports, FIRs or supporting documents as applicable.
Coordination
Assist with insurer communication and missing information follow-up.
Status Support
Help customers understand claim status and next actions.
Documentation Required
Having the right documents ready can speed up your claim process. Here is what you typically need for each type of claim.
Health Claims
- Policy copy & health card
- Hospital discharge summary
- Medical bills & receipts
- Diagnostic reports
- Doctor's prescription
- Pre-authorisation form (cashless)
Motor Claims
- Policy copy & RC book
- Driving licence
- FIR / police report (if applicable)
- Repair estimate & bills
- Photographs of damage
- Claim intimation form
Life Claims
- Policy document
- Death certificate (if applicable)
- Claimant's ID proof
- Hospital records / medical reports
- Bank account details
- Nominee identity proof
Travel Claims
- Policy copy & travel documents
- Medical bills from abroad
- Flight delay / cancellation proof
- Baggage loss report
- Passport copy
- Claim intimation form
Claims FAQ
How long does claim processing take?
Claim processing timelines vary by insurer and claim type. Health insurance cashless claims are typically processed within 2–4 hours for planned hospitalisations. Reimbursement claims usually take 15–30 days. Motor claims may take 7–21 days depending on the extent of damage and documentation. Life insurance claims are generally settled within 30 days of complete documentation submission.
What if my claim is rejected?
If your claim is rejected, Wealthura can help you understand the reason for rejection, review your policy terms, and guide you through the grievance redressal process with the insurer. You may also approach the Insurance Ombudsman or IRDAI for further resolution.
Do I need to inform you before hospital admission?
For planned hospitalisations, it is advisable to inform us at least 48–72 hours before admission so we can assist with pre-authorisation and cashless facility setup. For emergency hospitalisations, inform us as soon as possible, ideally within 24 hours of admission.
Can you help with cashless claims?
Yes, Wealthura assists with cashless claim coordination including identifying network hospitals, initiating pre-authorisation requests, liaising with the insurer TPA, and following up on approvals. We guide you through the entire cashless process to minimise out-of-pocket expenses.
Need Claim Assistance? Call 9911156655
Our claims support team is ready to help you with intimation, documentation and insurer follow-up.
Call Claims SupportWhatsApp SupportNeed help with a claim?
Keep your policy number, insurer name, incident date and available documents ready before contacting support.